Legal Terms and Policies for Smartgrepp

Introduction

At Smartgrepp, we offer several guarantees and value your privacy. This document gathers all legal terms and our privacy policy to provide a clear overview. These terms comply with Swedish law and do not affect your rights under the Consumer Purchase Act.

Warranty Terms

2.1 Customer Satisfaction Guarantee

Scope:
Smartgrepp offers a customer satisfaction guarantee that allows you to request a replacement product or a refund if you are not satisfied with your purchase within 14 days of the delivery date. This guarantee is voluntary and does not affect your rights under the Consumer Purchase Act.

Conditions:

• You must contact Smartgrepp's customer service via email: info@smartgrepp.se. info@smartgrepp.se.
• A valid proof of purchase, such as a receipt or order confirmation, must be provided.
• The product must be in normal used condition and not damaged due to improper use or modifications.

Limitations:
The guarantee does not apply if:

• The customer cannot provide valid proof of purchase.
• The product is damaged due to improper use, modifications, or external impact.

Claim Process:

1. Contact customer service via email within the guarantee period.
2. Attach proof of purchase and a brief description of the issue.
3. Receive instructions for returning or replacing the product within two business days.

2.2 3-Year Warranty

Scope:
This warranty covers material and manufacturing defects in the product and is valid for three years from the date of purchase. This warranty does not affect your rights under the Consumer Purchase Act.

Conditions:

• The product must be used according to the instructions.
• You must contact customer service via email: info@smartgrepp.se and provide valid proof of purchase. info@smartgrepp.se och uppvisa ett giltigt köpbevis.

Limitations:
The warranty does not cover:

• Damage caused by improper use or external impact.
• Modifications, repairs, or interventions not performed by Smartgrepp.

Claim Process:
Follow the same steps as for the customer satisfaction guarantee.

Shipping Costs:
The customer is responsible for shipping costs related to returning or replacing the product.

Refunds:

• Refunds will be processed using the payment method originally used for the purchase.
• Additional information may be required for Swish or bank transfers.

Privacy Policy

3.1 Collection of Personal Data

We may collect:

• Contact Information: Name, email address, phone number.
• Order Information: Delivery address, billing address, payment details.
• Technical Information: IP address, cookies, browser type.
• User-Generated Information: Reviews or messages.

3.2 Use of Personal Data

Your data is used to:

• Process and deliver orders.
• Communicate about purchases and offers.
• Improve the website and customize your experience.

3.3 Sharing of Personal Data

Personal data is only shared with:

• Payment providers.
• Delivery companies.
• Technical service providers.

All data handling complies with GDPR.

3.4 Your Rights

You have the right to:

• Request access to and correction of your data.
• Request deletion, with certain exceptions.
• Object to data processing based on our legitimate interest.

Cookies

We use cookies to improve functionality, analyze traffic, and personalize content. You can manage cookies through your browser settings. More information is available in our cookie policy.

Additional Terms

• Warranties apply only to private individuals and purchases from Smartgrepp or authorized retailers.
• Shipping costs for returns are not reimbursed.
• Refunds may take up to 14 days after an approved return.

Governing Law and Dispute Resolution

These terms are governed by Swedish law. Any disputes should first be resolved through dialogue with Smartgrepp's customer service. If no agreement is reached, the case can be referred to the National Board for Consumer Disputes (ARN) or Swedish courts.

Contact Information

• Email: info@smartgrepp.se
• Adress: Address:
• Website: www.smartgrepp.se